Last updated: 20 Jun 2026 Business: INT11 Technologies Product: HelloWorkz CRM
This Refund Policy applies to subscription payments, SaaS billing, plan purchases, renewals, upgrades, and payment transactions made for HelloWorkz CRM.
1. Refund Eligibility
Refund requests may be considered in the following cases:
- Duplicate payment for the same billing cycle
- Payment captured but subscription activation failed due to a technical issue from our side
- Incorrect plan activation caused by a verified platform-side issue
- Payment deducted but not reflected in the HelloWorkz CRM account after verification
- Other valid billing issues reviewed by our support team
2. Non-Refundable Cases
Refunds may not be available in the following cases:
- Subscription already used for the paid billing period
- Plan purchased but later changed due to business preference
- Feature misunderstanding after successful activation
- Account misuse, policy violation, or suspension
- Third-party platform issues related to Meta, Google, IndiaMART, Razorpay, WhatsApp, or other connected services that are outside HelloWorkz CRM control
3. Razorpay and Payment Gateway Transactions
Payments may be processed through Razorpay or other approved payment gateway providers.
Payment gateway charges, settlement rules, bank processing timelines, and refund timelines may depend on the payment provider, bank, card network, UPI provider, or payment method used.
HelloWorkz CRM does not store sensitive payment credentials such as full card numbers, CVV, UPI PINs, or net banking passwords.
4. Refund Request Timeline
Refund requests should normally be raised within 7 days of the payment date.
Requests raised after this period may be reviewed case by case but are not guaranteed.
5. Details Required for Refund Request
To request a refund, please email support@helloworkz.in with:
- Registered email address
- Business or company name
- Invoice number or payment reference
- Razorpay payment ID or transaction reference, if available
- Payment date and amount
- Reason for refund request
- Screenshot or proof of payment, if available
6. Refund Processing Timeline
After verification and approval, refunds may take 7 to 15 business days or longer depending on Razorpay, bank, UPI provider, card network, or payment gateway processing timelines.
7. Contact
For refund-related questions, contact:
Email: support@helloworkz.in Website: https://helloworkz.in/contact