Last updated: 20 Jun 2026 Business: INT11 Technologies Product: HelloWorkz CRM
These Terms and Conditions govern your access to and use of HelloWorkz CRM, a SaaS platform for CRM, lead management, quotations, orders, billing, payments, reporting, automation, and business workflow management.
By using HelloWorkz CRM, you agree to these terms.
1. Account and Workspace
You are responsible for maintaining accurate account, tenant, company, billing, and user information.
You are responsible for all activity performed under your account, workspace, users, roles, API keys, connected integrations, and login credentials.
2. Subscription Plans and Module Access
HelloWorkz CRM is provided under subscription plans.
Module availability may depend on the active plan, subscription status, user role, tenant settings, and feature limits.
We may update, improve, restrict, or modify features as part of platform maintenance, compliance, security, or product development.
3. CRM Data and Business Responsibility
Business users may add, import, sync, or manage customer, lead, invoice, quotation, product, order, payment, communication, or operational data inside HelloWorkz CRM.
The business user is responsible for ensuring that they have proper rights, consent, authorization, and lawful basis to collect, upload, contact, process, or store such data.
HelloWorkz CRM provides software tools for data management and workflow automation. The business user remains responsible for the accuracy, legality, ownership, and consent status of the data they manage.
4. Third-Party Platforms, Lead Sources, and Integrations
HelloWorkz CRM may integrate with third-party platforms and services including Meta/Facebook/Instagram, Google services, IndiaMART, Razorpay, WhatsApp, email providers, and other business tools.
These integrations are used only when enabled, configured, connected, or authorized by the business user.
The business user is responsible for:
- Ensuring they have proper authorization to connect third-party accounts
- Ensuring they have the right to collect, upload, import, process, or contact leads and customers
- Ensuring their use of Meta, Google, IndiaMART, Razorpay, WhatsApp, and other third-party services complies with the applicable platform terms
- Keeping their API keys, access tokens, credentials, and connected accounts secure
- Managing their own customer communications, sales follow-ups, invoices, and business records lawfully
5. Meta / Facebook / Instagram Integration
When a business user connects a Meta account, Facebook Page, Instagram account, or Lead Ads form, HelloWorkz CRM may access approved information only for enabled CRM features such as lead capture, lead routing, customer follow-up, reporting, and business communication.
The business user is responsible for ensuring that they are authorized to connect the relevant Meta assets and process lead information received from those assets.
6. Google Lead and API Integrations
When Google services are enabled or connected, HelloWorkz CRM may process Google lead or campaign-related information only for the purposes authorized by the business user, such as lead capture, CRM follow-up, source tracking, reporting, and business workflow management.
The business user is responsible for complying with Google’s applicable terms, API policies, privacy requirements, and customer communication rules.
7. IndiaMART Integration
If IndiaMART integration is enabled, HelloWorkz CRM may receive and process enquiries, buyer information, product interests, and requirement details from IndiaMART or related marketplace enquiry sources.
The business user is responsible for handling such enquiries lawfully and in accordance with IndiaMART’s terms and applicable customer communication rules.
8. Payment Processing and Razorpay
Payments may be processed through Razorpay or other approved payment gateway providers.
Payment gateway services are subject to the terms, privacy policies, settlement rules, refund rules, and compliance requirements of the respective payment provider.
HelloWorkz may store limited transaction details such as payment status, invoice reference, amount, payment mode, transaction ID, customer contact details, and confirmation details for billing, support, audit, and compliance purposes.
HelloWorkz does not intentionally store sensitive payment credentials such as full card numbers, CVV, UPI PINs, or net banking passwords.
9. Billing, Refunds, and Cancellation
Subscription payments, plan upgrades, renewals, refunds, and cancellations are governed by the applicable billing terms, Refund Policy, and Cancellation Policy published on the HelloWorkz website.
Refund Policy: https://helloworkz.in/refund-policy
Cancellation Policy: https://helloworkz.in/cancellation-policy
10. Acceptable Use
You must not use HelloWorkz CRM to:
- Upload unlawful, fraudulent, abusive, misleading, or unauthorized data
- Send spam or unauthorized communications
- Violate platform policies of Meta, Google, IndiaMART, Razorpay, WhatsApp, or other connected services
- Attempt to bypass security, subscription limits, permissions, or access controls
- Misuse API keys, tokens, credentials, or customer information
- Perform activities that may harm the platform, other users, or third-party systems
11. Data Deletion and Privacy
Privacy practices are described in our Privacy Policy:
https://helloworkz.in/privacy-policy
Users may request data deletion through:
https://helloworkz.in/data-deletion
Some data may be retained where required for legal, tax, audit, fraud-prevention, dispute-resolution, or compliance purposes.
12. Service Availability
We aim to provide reliable service, but we do not guarantee uninterrupted or error-free operation.
Temporary downtime may occur due to maintenance, updates, hosting issues, third-party service issues, security incidents, or factors outside our control.
13. Limitation of Liability
HelloWorkz CRM is provided as a business software platform. To the maximum extent permitted by law, HelloWorkz and INT11 Technologies are not liable for indirect, incidental, consequential, business interruption, loss of profit, loss of data, or third-party platform issues arising from use of the service.
14. Changes to These Terms
We may update these Terms and Conditions from time to time for legal, operational, product, or compliance reasons.
Continued use of HelloWorkz CRM after updates means you accept the revised terms.
15. Contact
For questions regarding these terms, please contact:
Email: support@helloworkz.in Website: https://helloworkz.in/contact